{"id":153583,"date":"2026-03-05T15:56:58","date_gmt":"2026-03-05T20:56:58","guid":{"rendered":"https:\/\/bushop.com\/peru\/libro-de-reclamaciones\/"},"modified":"2026-03-06T14:35:46","modified_gmt":"2026-03-06T19:35:46","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/bushop.com\/peru\/es\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div class=\"neurlrp-container\">\r\n    <div class=\"neurlrp-header\">\r\n        <h2>Libro de Reclamaciones Virtual<\/h2>\r\n        <p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor este establecimiento cuenta con un Libro de Reclamaciones a su disposici\u00f3n.<\/p>\r\n    <\/div>\r\n\r\n    <form id=\"neurlrp-form\" enctype=\"multipart\/form-data\">\r\n        \r\n        <!-- Secci\u00f3n 1: Identificaci\u00f3n -->\r\n        <div class=\"neurlrp-section\">\r\n            <h3>1. Identificaci\u00f3n del Consumidor Reclamante<\/h3>\r\n            \r\n            <div class=\"neurlrp-row\">\r\n                <div class=\"neurlrp-col-full\">\r\n                    <label>\u00bfEs menor de edad?<\/label>\r\n                    <div class=\"neurlrp-radio-group\">\r\n                        <label><input type=\"radio\" name=\"es_menor\" value=\"no\" checked onchange=\"neurlrp_toggle_tutor(this)\"> No (Adulto)<\/label>\r\n                        <label><input type=\"radio\" name=\"es_menor\" value=\"si\" onchange=\"neurlrp_toggle_tutor(this)\"> S\u00ed (Menor de edad)<\/label>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"neurlrp-row\">\r\n                <div class=\"neurlrp-col\">\r\n                    <label>Tipo de Documento *<\/label>\r\n                    <select name=\"tipo_documento\" required>\r\n                        <option value=\"DNI\">DNI<\/option>\r\n                        <option value=\"CE\">Carnet Extranjer\u00eda<\/option>\r\n                        <option value=\"RUC\">RUC<\/option>\r\n                        <option value=\"Pasaporte\">Pasaporte<\/option>\r\n                    <\/select>\r\n                <\/div>\r\n                <div class=\"neurlrp-col\">\r\n                    <label>N\u00famero de Documento *<\/label>\r\n                    <input type=\"text\" name=\"numero_documento\" required pattern=\"[0-9A-Za-z]{8,12}\">\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"neurlrp-row\" id=\"neurlrp-name-row\">\r\n                <div class=\"neurlrp-col\">\r\n                    <label id=\"neurlrp-name-label\">Nombres *<\/label>\r\n                    <input type=\"text\" name=\"nombre_completo\" required>\r\n                <\/div>\r\n                <div class=\"neurlrp-col neurlrp-surname-field\">\r\n                    <label>Apellido Paterno *<\/label>\r\n                    <input type=\"text\" name=\"apellido_paterno\" id=\"neurlrp-apellido-paterno\">\r\n                <\/div>\r\n                <div class=\"neurlrp-col neurlrp-surname-field\">\r\n                    <label>Apellido Materno *<\/label>\r\n                    <input type=\"text\" name=\"apellido_materno\" id=\"neurlrp-apellido-materno\">\r\n                <\/div>\r\n            <\/div>\r\n            \r\n            <!-- Secci\u00f3n Tutor (Oculta por defecto) -->\r\n            <div id=\"neurlrp-tutor-section\" style=\"display:none; background: #f9f9f9; padding: 15px; border-radius: 5px; margin-bottom: 15px; border: 1px solid #eee;\">\r\n                <h4 style=\"margin-top:0; color: #444;\">DATOS DEL PADRE\/MADRE\/TUTOR<\/h4>\r\n                <div class=\"neurlrp-row\">\r\n                    <div class=\"neurlrp-col\">\r\n                        <label>Tipo Doc. Tutor *<\/label>\r\n                        <select name=\"tutor_tipo_documento\" id=\"tutor_tipo_documento\">\r\n                            <option value=\"DNI\">DNI<\/option>\r\n                            <option value=\"CE\">Carnet Extranjer\u00eda<\/option>\r\n                            <option value=\"Pasaporte\">Pasaporte<\/option>\r\n                        <\/select>\r\n                    <\/div>\r\n                    <div class=\"neurlrp-col\">\r\n                        <label>Nro. Doc. Tutor *<\/label>\r\n                        <input type=\"text\" name=\"tutor_numero_documento\" id=\"tutor_numero_documento\">\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"neurlrp-row\">\r\n                    <div class=\"neurlrp-col-full\">\r\n                        <label>Nombre Completo Tutor *<\/label>\r\n                        <input type=\"text\" name=\"tutor_nombre\" id=\"tutor_nombre\">\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"neurlrp-row\">\r\n                    <div class=\"neurlrp-col\">\r\n                        <label>Email Tutor *<\/label>\r\n                        <input type=\"email\" name=\"tutor_email\" id=\"tutor_email\">\r\n                    <\/div>\r\n                    <div class=\"neurlrp-col\">\r\n                        <label>Tel\u00e9fono Tutor *<\/label>\r\n                        <input type=\"tel\" name=\"tutor_telefono\" id=\"tutor_telefono\">\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"neurlrp-row\">\r\n                <div class=\"neurlrp-col\">\r\n                    <label>Email *<\/label>\r\n                    <input type=\"email\" name=\"email\" required>\r\n                <\/div>\r\n                <div class=\"neurlrp-col\">\r\n                    <label>Tel\u00e9fono \/ Celular *<\/label>\r\n                    <input type=\"tel\" name=\"telefono\" required>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"neurlrp-row\">\r\n                <div class=\"neurlrp-col-full\">\r\n                    <label>Direcci\u00f3n *<\/label>\r\n                    <input type=\"text\" name=\"direccion\" required>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"neurlrp-row\">\r\n                <div class=\"neurlrp-col-full\">\r\n                    <label>Departamento \/ Provincia \/ Distrito *<\/label>\r\n                    <input type=\"text\" name=\"departamento\" placeholder=\"Ej: Lima, Lima, Miraflores\" required>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <!-- Secci\u00f3n 2: Detalle del Reclamo -->\r\n        <div class=\"neurlrp-section\">\r\n            <h3>2. Detalle de la Reclamaci\u00f3n<\/h3>\r\n            \r\n            <div class=\"neurlrp-row\">\r\n                <div class=\"neurlrp-col\">\r\n                    <label>Identificaci\u00f3n del Bien Contratado *<\/label>\r\n                    <div class=\"neurlrp-radio-group\">\r\n                        <label><input type=\"radio\" name=\"producto_servicio\" value=\"Producto\" checked> Producto<\/label>\r\n                        <label><input type=\"radio\" name=\"producto_servicio\" value=\"Servicio\"> Servicio<\/label>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"neurlrp-row\">\r\n                <div class=\"neurlrp-col-full\">\r\n                    <label>Descripci\u00f3n del Producto o Servicio *<\/label>\r\n                    <textarea name=\"descripcion_bien\" rows=\"2\" required><\/textarea>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"neurlrp-row\">\r\n                <div class=\"neurlrp-col\">\r\n                    <label>Tipo de Reclamaci\u00f3n *<\/label>\r\n                    <div class=\"neurlrp-radio-group\">\r\n                        <label><input type=\"radio\" name=\"tipo_solicitud\" value=\"Reclamo\" checked> Reclamo<\/label>\r\n                        <label><input type=\"radio\" name=\"tipo_solicitud\" value=\"Queja\"> Queja<\/label>\r\n                    <\/div>\r\n                    <small style=\"display:block; margin-top:5px; font-size:0.8em; color:#666;\">\r\n                        <strong>Reclamo:<\/strong> Disconformidad relacionada a los productos o servicios.<br>\r\n                        <strong>Queja:<\/strong> Disconformidad no relacionada a los productos o servicios; o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\r\n                    <\/small>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"neurlrp-row\">\r\n                <div class=\"neurlrp-col-full\">\r\n                    <label>Detalle de la Reclamaci\u00f3n *<\/label>\r\n                    <textarea name=\"detalle_reclamacion\" rows=\"4\" required><\/textarea>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"neurlrp-row\">\r\n                <div class=\"neurlrp-col-full\">\r\n                    <label>Pedido del Consumidor *<\/label>\r\n                    <textarea name=\"pedido_consumidor\" rows=\"3\" required><\/textarea>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"neurlrp-row\">\r\n                <div class=\"neurlrp-col-full\">\r\n                    <label>Adjuntar Archivos (M\u00e1x 3 archivos, 5MB c\/u)<\/label>\r\n                    <input type=\"file\" name=\"archivos_adjuntos[]\" multiple accept=\".jpg,.jpeg,.png,.pdf,.doc,.docx\" onchange=\"neurlrp_validate_files(this)\">\r\n                    <small style=\"display:block; color:#666;\">Formatos permitidos: JPG, PNG, PDF, DOC. M\u00e1ximo 3 archivos.<\/small>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"neurlrp-footer\">\r\n            <label>\r\n                <input type=\"checkbox\" required> Declaro que los datos consignados son correctos y acepto la pol\u00edtica de privacidad.\r\n            <\/label>\r\n            <button type=\"submit\" id=\"neurlrp-submit-btn\">Enviar Reclamo<\/button>\r\n        <\/div>\r\n\r\n        <div id=\"neurlrp-message\"><\/div>\r\n\r\n    <\/form>\r\n<\/div>\r\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"libro-reclamos.php","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","inline_featured_image":false,"footnotes":""},"class_list":["post-153583","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site 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